Shipping & Returns
Shipping Policy
1. Global Shipping
We ship worldwide.
2. Delivery Time
Average of 5–25 business days (may vary in remote areas or due to customs).
3. Processing
Orders processed within 1–3 business days after payment.
We don’t process on weekends or holidays.
4. Tracking
Tracking number and carrier info sent by email after dispatch.
5. Customs/Taxes
Customer’s responsibility.
6. Failed Deliveries
Incorrect or incomplete addresses that lead to returns require a new shipping fee.
7. Delays
Ethos Store is not responsible for delays from customs or the carrier.
8. Support
📧 contact.ethos.store@gmail.com
Return & Exchange Policy
At Ethos Store, we aim to make sure your experience is safe and transparent. That's why we’ve set up some simple rules for returns and exchanges:
Return Period
Returns are accepted within 7 days after receiving the product.
The item must be in suitable condition for return.
Refund Method
Refunds are issued exclusively as store credit (digital gift card).
This credit does not expire and can be used on any future purchase.
We do not offer cash, bank, or card refunds.
Exchanges and Defective Items
If the product is defective or sent incorrectly, the customer must contact us within 7 days.
Our team will provide an immediate solution, either an exchange or store credit.
Costs and Conditions
Shipping fees and taxes are non-refundable.
Incorrect or incomplete addresses that cause a return require a new shipping fee.
📧 For any requests, reach out to us at: contact.ethos.store@gmail.com