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FAQ
Frequently asked questions
General
Setting up FAQs
What’s the delivery time?
Our orders are usually delivered within 5 to 25 business days, depending on the region and customs processes.
How does order tracking work?
As soon as your order is shipped, you’ll get an email with the tracking number and the carrier information.
Can I return or exchange a product?
Yes, as long as it's within 7 days of receiving it and in returnable condition. The refund is given as store credit (digital gift card).
Do you offer cash refunds?
No. Refunds are always in the form of store credit, with no expiration date, to be used on future purchases.
What if my product comes defective or wrong?
Get in touch with us within 7 days of receiving it at contact.ethos.store@gmail.com
What forms of payment are accepted?
We accept credit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, and Google Pay.
How do I get in touch with support?
You can write to us at contact.ethos.store@gmail.com Our average response time is 24–48 hours (except weekends and holidays).
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